What's next?
Welcome to eRetail Audit Marketplace.
Starting with the initial setup, we wanted to make your journey as quick and efficient as possible so we developed a process that's low-touch, helping you get up-to-speed in no time.
Continue reading to see what's next for your onboarding roadmap.
Introduction to your dedicated Customer Success Manager
Data means nothing if you don't know what to do with it.
That's why the first step is to get introduced to your dedicated Customer Success Manager.
Our Customer Success function consists of eCommerce veterans that will be helping you with:
Get in touch and first steps
First steps
Receive a welcome email from your Customer Success Manager with:
Getting started with the platform - Q&A and goal setting
At this stage you have an opportunity to discuss with your Customer Success Manager:
Follow up communications, proactively there to help
To speed up your process of developing eCommerce excellence and learning how to leverage data like a pro, we regularly share with you:
Catch up meeting and goal review
We do not rest until we see results.
Partnering with Convert Group means that you're not alone in your data collaboration journey.
Regarding your level of expertise and engagement with the platform this meeting can be scheduled earlier or later depending on your growing needs and requirements.
The business review meeting
Success check-up