Why don't I see any sales data for my "X" product?

If you're not observing any sales data for a specific product, there are several potential reasons for this discrepancy. By default, configured brands determine which products the account will track. This process involves looking at the SKUs that have recorded sellout and are assigned to these brands. Consequently, the relevant categories connected to these SKUs are also unlocked for tracking.

If your specific product is not included in the reported data, consider the following possibilities:

• The product hasn't recorded any sales, and its sellout, along with all relevant attributes (brand, SKU, Barcode, and category), has not reached our end. Once the product records sellout, it will be included in our platform through the established daily data flow between our system and the Retailer’s system.

• The product may have an incorrect brand or a different brand assigned that is not configured.

• The product might have a missing brand, arriving with empty brand information.

• The product could have a missing category, arriving with empty category information.

Our Service Delivery & Quality Assurance teams rigorously monitor account configurations, ensuring a 'data score' of connected (to brand and categories) revenue over the 97% defined threshold. Therefore, any 'missing products' due to absent brand or category information should fall under this cut-off level.